As you all know, one of our GeneaBlogie values is “Give credit where credit is due.” So we always like to recognize excellence. Today we thank and recognize the Albuquerque Public Schools and, particularly, Kathleen Nelson of the APS Digital Imaging and Archives Center.
I called Ms. Nelson late on a Friday afternoon to inquire about the availability of some ancient school records. She pleasantly and unhurriedly explained which records they maintain and for how long. (N.b.: In New Mexico, state law requires that high school records be maintained for ninety (yes, that’s 90!) years after a person graduates or otherwise leaves school. That’s the proverbial permanent record for sure!).
Kathleen told me that APS has high school records as far back as 1914 and a smattering of elementary and junior high school records nearly as old. She asked me if I would like a copy of the consent form, to which I said yes. She emailed me a PDF copy that afternoon.
I was undecided about whether I really wanted to follow up and get the actual records, so I filed away the form for future use. About a week later, I had a message from Kathleen Nelson asking if I still had the consent form, “because we found what you’re looking for.” I was surprised and thrilled. I filled out the consent form and emailed back to her. Three days later, a package arrived containing the records. There was a copy for personal use and a sealed copy for official use.
That was great customer service and our thanks and GeneaBlogie kudos go to Kathleen Nelson of the Albuquerque Public Schools!
July 3, 2012 Tuesday at 8:21 pm